Returns & Repairs

How Do I Return An Item?

1. Describe your reason for return:

Let us know the nature of your inquiry and we will respond promptly.  We will help determine the best course of action to address the issue.  Often local solutions can be found.  

2. Once Your Return Request is Confirmed

Re-pack the item(s) in its original shipping carton exactly as it was received.

We will email you the label which is to be taped to the box.

We will let you know what date the parcel will be picked up.

Note:  We can NOT give you a pickup time, just a day.  You do not need to be home for the pickup as long as the unit is left in a secure visible spot.  We are not responsible for the unit if left out for pickup.


30 Day Trial Return Policy Rules

Return shipping charges for Australian orders will be paid for by us.  New Zealand and overseas countries will need to pay for return shipping.

All returned or exchanged items must be in “like-new” condition, in their original shipping carton, and must include all packing material and all parts. Portable Near Infrared Sauna Products must be undamaged, unmarred, and unstained. Bulbs and stools are not returnable.  $20 per bulb will be deducted from purchase price.

Goods will be inspected upon return. Identified damages due to user abuse will be noted and valuated, and will result in proportional reduction of refund amount.

Please take care to re-pack items exactly as received in order to avoid damage during return shipping. Damage due to poorly packed items are not covered and will be deducted from refund.

Lifestyle Integration is not responsible for personal data or items left in returned merchandise.

Lifestyle Integration is not responsible for any consequential or incidental damage resulting from the sale or use of any product bought from us. We are responsible for the monetary value of the product only.


What About Warrantied Repairs?

All our Portable Near Infrared Sauna Products are warranted against defects in manufacturing and workmanship for a period of 2 years after the date of purchase, as per our 2 Year Limited Warranty Policy.

If your warranted defective product is accepted for return, 10-20 business days will be required for repair or replacement before your repaired product or replacement product is shipped out to you. All repaired or replacement products will be shipped by ground courier service and a tracking number will be emailed to you once the shipment is in transport.

Refer to return procedure described above to return your Product for repair.   

We have received units back that have been perfectly operational. For example, a home fuse board was overloaded when the sauna was plugged in and multiple other appliances were being used at the same time.  This is not a fault within the unit.  In circumstances where the unit is operational when we receive it, the responsibilty for the cost of return shipment is not born by Lifestyle Integration and will need to be paid by the purchaser.  To minimise issues such as this is why we need to confirm your return request.

What About Non-Warrantied Repairs?

Rest assured that our Handmade Products are built with strict quality controls and will last many, many years if properly taken care of. For non-warranted repairs we make every attempt to repair your Portable Near Infrared Sauna Product quickly and affordably. We charge a rate of $60 per hour for repairs. The cost of repair will be determined after we receive the Product and have analyzed the Product’s condition and the nature of the repair.

Return shipping expenses are the responsibilty of the customer.